Introduction

Tyne North Training (TNT) offers a wide range of apprenticeships, advanced apprenticeships and workforce development within the engineering sector. We are committed to providing a high level of quality which will ensure all users of our service are completely satisfied, and have the opportunity to make comments, suggestions and complaints if necessary. Our service provides information, advice and guidance (IAG) to support young people and adults in making appropriate training decisions whilst helping companies with their future apprenticeship recruitment/training needs.

Who can use our service?

• Current learners
• Prospective learners
• Ex-learners seeking IAG for further progression
• Existing companies
• New companies

Partnership Organisations

• Colleges
• Connexions
• EBP

What we offer

IAG is offered in relation to all apprenticeship frameworks and NVQ's. The service provided to companies includes helping with recruitment, training and development of mainly young people as well as the development of existing adult staff.

Information

The information service is delivered primarily by TNT staff, incorporating our web-site and various printed materials. TNT's web-site is updated on a regular basis to ensure the information stated is as up to-date and accurate as possible.
Users are encouraged to ask for assistance if you cannot find the required information.
We aim to provide a comprehensive information service to learners and companies relating to all aspects of the engineering apprenticeship frameworks and NVQ's and also to provide specialist training officers when required.

Advice and Guidance

Advice and guidance is initially delivered formally at the commencing of a qualification, at the mid-point and at the exit point of the qualification, however individual advice and guidance is delivered on an ongoing basis by TNT Training Officers.

• TNT attends various career events and Training Officers are available to answer any questions in relation to the services we provide.

• Prospective learners will undergo an aptitude assessment covering mechanical and maths disciplines. This session will also outline the advanced apprenticeship framework.

• Current learners will undergo a comprehensive induction explaining the advanced apprenticeship frameworks, equality and diversity, health and safety. The induction will also include initial and diagnostic assessment. Tyne North's information, advice and guidance service will be fully explained at the induction.

• Companies will receive a comprehensive guide called ‘Information for Companies' pack which will explain the services that Tyne North Training can provide.

What you can expect from us

• Staff who are friendly, welcoming and responsive to your needs
• A professional IAG service based around the nationally recognised Matrix Standard
• A service which provides you with an opportunity to comment on our performance following your experiences
• Trained and experienced staff in specialist areas
• A commitment to continual improvement of the service and the training of the staff involved
• Access to up-to-date information
• A commitment to professional codes of practise
• Compliance with relevant legislation
• Impartial and confidential service which abides by our Equal Opportunities Policy

What we expect from you the learner

• Arrive on time for aptitude test, interviews and inductions.
• Show interest and respect
• Help the staff to help you
• Provide TNT with useful feedback in relation to your experiences of the IAG service provided

How to contact us

You can contact Tyne North Training through our administration office (Tel 0191 262 6860). The lines are open from 8.30 to 16.30 Monday to Thursday and 8.30 to 15.00 on Fridays.